Terms of service

Overview

Welcome to Australian Meat Emporium! The terms "we", "us" and "our" refer to Australian Meat Emporium. Australian Meat Emporium operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Australian Meat Emporium is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced in them (these "Terms of Service"), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services. Nothing in these Terms of Service limits any rights you have under the Australian Consumer Law or any other law that cannot be excluded (see section 17).

1. Access and account

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or the age of majority in your state or territory of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment and delivery information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide it. You are responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

2. Our products

Meat is a natural product. The size, shape, weight, colour, marbling and fat cover of each cut will vary, and product images are illustrative only. Weight ranges shown in product descriptions are approximate.

We have made every effort to provide an accurate representation of our products in our online store. However, colours and product appearance may differ from how they appear on your screen due to your device and its settings. All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person or delivery area.

If an item is out of stock and you have told us at checkout that you are happy to accept a substitute, we may replace it with a similar product of equal or greater quality. If you have not agreed to a substitute, or no suitable substitute is available, we will refund that item to your original payment method.

3. Orders and cancellations

When you place an order, you are making an offer to purchase and you authorise us and our payment processors to charge your selected payment method for the total amount of your order. We may accept or decline your order for any reason, subject to applicable law. Your order is accepted when we confirm it and your payment has been processed.

Order cut-off times and the delivery and collection dates available to you are shown at checkout. Some products, such as weekly specials, sausages and other freshly made items, may only be available on certain days.

We prepare orders in advance, so please contact us as soon as possible on (02) 9690 0979 or at info@meatemporium.com.au if you need to change or cancel an order. We will do our best to help, but we may not be able to change or cancel an order once it has been packed or handed to our courier.

If we decline, change or cancel an order, we will try to contact you using the email address and/or phone number you provided, and we will refund any amount you have paid for items we cannot supply.

Unless we agree otherwise in writing, you represent that your purchases are for your own personal or household use and not for commercial resale.

4. Prices, weight-based pricing and billing

All prices are in Australian dollars (AUD) and include GST where applicable. Delivery fees are shown at checkout before you pay; see our Delivery Policy for current delivery fees and areas.

Many of our products are sold by weight. For these products, you are charged at checkout for the maximum weight shown for that product. After your order is weighed and packed, we refund the difference between the amount charged and the actual weight supplied to your original payment method. Refunds are calculated on your total order price, not on each individual item.

Delivery fees and free-delivery thresholds are based on your order total at checkout. A weight-based refund does not change the delivery fee charged.

Prices, discounts and promotions may change without notice. The price that applies to your order is the price in effect when you place it. Online prices may differ from prices in our store. Promotions may have their own terms; if a promotion's terms conflict with these Terms of Service, the promotion's terms apply to that promotion.

You agree to provide current, complete and accurate purchase, payment and account information, and to keep it up to date so we can complete your order and contact you. You represent that you are authorised to use the payment method you provide and that the payment information you give us is accurate.

5. Delivery

We deliver to the Sydney Metropolitan area and selected regional NSW and ACT areas. Enter your postcode at checkout to see whether we deliver to you and which delivery dates are available. Current delivery fees and the free-delivery threshold are set out in our Delivery Policy and shown at checkout.

Deliveries are made by our third-party refrigerated courier, Home Delivery Services Pty Ltd (HDS), which operates under its own safety and handling procedures. Orders are delivered on your selected delivery date, generally between 7am and 8pm. We cannot offer specific delivery time windows.

Your order is packed in an insulated box with ice packs. If you are not home, it will be left at a safe location at your address. Please leave clear delivery instructions at checkout and refrigerate your order as soon as possible after delivery.

For apartments, townhouses and other multi-unit buildings, orders are delivered to the building foyer, lobby or ground-level access point only. Drivers cannot enter buildings, use lifts or deliver to apartment doors.

If your delivery address needs to change after you place your order, contact us as soon as possible at info@meatemporium.com.au. We cannot change a delivery address within 24 hours of your delivery date. We are not responsible for orders delivered to an incorrect address provided by you.

Delivery dates are estimates and may occasionally be affected by events outside our reasonable control, such as courier delays, severe weather, road closures or other disruptions. If your delivery is delayed, we will work with you to resolve it.

Risk in your products passes to you when they are delivered to your nominated address, including when they are left at a safe location in line with your instructions. Ownership passes to you on delivery, provided payment has been received.

6. Click & collect

Click & collect is free. Please collect your order from our Alexandria store on the date and time you selected at checkout and bring your order number. Once collected, keep your order chilled and refrigerate it as soon as possible.

7. Incorrect, missing or damaged orders

If your order is incorrect, missing items, damaged or not of acceptable quality, please contact us within 48 hours of receiving it on (02) 9690 0979 or at info@meatemporium.com.au, with your order number and photos of the product and its packaging. Contacting us promptly helps us investigate, as meat is perishable.

Where there is a problem with your order, we will replace the product, offer store credit or refund you, as appropriate. As meat is perishable, we do not offer refunds or exchanges for change of mind. See our Refund & Returns Policy for more detail. This section does not limit your rights under the Australian Consumer Law.

8. Intellectual property

Our Services, including all trademarks, brands, text, images, graphics, product reviews, video and audio, are owned by Australian Meat Emporium, its affiliates or licensors and are protected by Australian and international trademark, copyright and other intellectual property laws. The product listings are managed and owned by Australian Meat Emporium.

These Terms of Service permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the material on the Services without our prior written consent. Nothing in these Terms of Service grants you a licence or other rights under any intellectual property of Australian Meat Emporium, Shopify or any third party. All rights not expressly granted are reserved by Australian Meat Emporium.

Australian Meat Emporium's names, logos, product and service names (including OUR FARM), designs and slogans are trademarks of Australian Meat Emporium or its affiliates or licensors, and you must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

9. Optional tools

You may be given access to tools offered by third parties as part of the Services, which we do not monitor or control. We provide access to such tools "as is" and "as available", without endorsement, and to the extent permitted by law we are not liable for your use of them. Any use of optional third-party tools is at your own risk, and you should make sure you are familiar with and approve of the terms on which they are provided. New features we add to the Services in future are also subject to these Terms of Service.

10. Third-party links

The Services may contain materials and links to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for the content or accuracy of any third-party materials or websites. If you leave the Services to access them, you do so at your own risk, and to the extent permitted by law we are not liable for any harm or damages related to your use of third-party websites, products or services. Please review the third party's policies before you engage in any transaction, and direct any complaints or questions about third-party products and services to the third party.

11. Relationship with Shopify

Australian Meat Emporium is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify's systems to deliver the Services. Section 12 explains how Shopify uses and processes information from these interactions. However, any sales and purchases you make in our store are made directly with Australian Meat Emporium. Shopify is not responsible for any aspect of any sale between you and Australian Meat Emporium, including any injury, damage or loss resulting from purchased products, and you release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases from Australian Meat Emporium.

12. Privacy policy

Our Privacy Policy explains how we collect, use and disclose personal information from your use of the Services. By using the Services, you acknowledge that you have read our Privacy Policy. Because the Services are hosted by Shopify, Shopify collects, uses, processes and stores personal information about your access to and use of the Services, including information about your transactions, for purposes including providing, securing and improving the Services, processing transactions and helping prevent fraud. Information collected when you use the Services may be transmitted to and shared with Shopify and third parties located in other countries in order to provide services to you. To deliver your order, we share your name, delivery address, phone number and delivery instructions with our courier, HDS. Please review our Privacy Policy and Shopify's privacy policy for more detail.

13. Feedback

If you submit, upload, post, email or otherwise send us any ideas, suggestions, feedback, reviews, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use, such as to operate, improve and promote the Services.

You represent that you own or have all necessary rights to your Feedback, that you have disclosed any compensation or incentive you received for it, and that it complies with these Terms of Service. We are not obliged to keep your Feedback confidential, pay for it or respond to it. We may, but are not obliged to, monitor, edit or remove Feedback that we determine is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes any party's rights or these Terms of Service.

Your Feedback must not infringe any third party's rights, contain unlawful, abusive or obscene material, or contain any virus or malware. You must not use a false email address, impersonate anyone or otherwise mislead us or others about the origin of any Feedback. You are responsible for the Feedback you submit.

14. Errors, inaccuracies and omissions

Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery fees, delivery times or availability. We reserve the right to correct any errors, inaccuracies or omissions, to change or update information, and to cancel orders if information is inaccurate, including after an order is submitted. If we cancel an order after payment has been collected, we will refund you for the cancelled items.

15. Prohibited uses

15.1 You may use the Services for lawful purposes only. You must not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to breach any law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or discriminate against any of our employees or any other person; (e) to transmit false or misleading information; (f) to send any advertising or promotional material, including spam; (g) to impersonate or attempt to impersonate any other person or entity; or (h) to engage in any other conduct that restricts anyone's use of the Services, or which, as we determine, may harm Australian Meat Emporium, Shopify or users of the Services, or expose them to liability.

15.2 You must not: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data gathering or extraction tool, automated process or AI tool (including agentic AI) to access the Services, except as permitted by section 15.3; or (f) interfere with, bypass or circumvent the security or authorisation features of the Services, robot exclusion headers or any other measures we use to restrict access.

15.3 An "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity without direct supervision. An Agent may only access or use the Services if, at all times, it: (a) identifies itself in all HTTP/HTTPS requests by including "Agent/[agent name]" in the request's user agent string; (b) does not conceal that it is an Agent, including by mimicking human behaviour or completing or circumventing CAPTCHAs; (c) responds truthfully when asked whether it is a human or a computer; and (d) does not circumvent any measure intended to block, limit or control Agent access. We may limit, including by technical means, whether and how any Agent accesses the Services, and an Agent must stop accessing the Services if we ask it to.

15.4 We may suspend, disable or terminate your account if we reasonably determine that you have breached these Terms of Service.

16. Termination

We may terminate these Terms of Service or your access to the Services (or any part of them) at any time if you breach these Terms of Service or where we otherwise reasonably consider it necessary, and you remain liable for all amounts due up to and including the date of termination. Sections 8 (Intellectual property), 13 (Feedback), 16 (Termination), 17 to 20 (Australian Consumer Law, Disclaimer of warranties, Limitation of liability and Indemnification), 21 to 24 (Severability, Waiver and entire agreement, Assignment, Governing law) and 12 (Privacy policy), and any other provisions that by their nature should survive, continue to apply after termination.

17. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Service excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited ("Non-Excludable Rights"). Sections 18 to 20 apply only to the extent permitted by law and are subject to your Non-Excludable Rights.

18. Disclaimer of warranties

The information presented on or through the Services is made available for general information purposes. Except as set out in these Terms of Service, and subject to section 17, we do not warrant the accuracy, completeness or usefulness of this information, and any reliance you place on it is at your own risk.

Except as expressly stated by Australian Meat Emporium, and subject to section 17, the Services are provided "as is" and "as available" for your use, without any representation, warranty or condition of any kind, either express or implied. We do not guarantee, represent or warrant that your use of the Services will be uninterrupted, timely, secure or error-free.

19. Limitation of liability

Subject to section 17 and to the fullest extent permitted by law, Australian Meat Emporium, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, and those of Shopify and its affiliates, are not liable for any indirect, incidental, special or consequential loss or damage of any kind, including lost profits, lost revenue, lost savings or loss of data, whether based in contract, tort (including negligence), statute or otherwise, arising from your use of the Services or any product purchased through the Services.

Where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to replacing the goods or supplying equivalent goods, or paying the cost of replacing the goods or acquiring equivalent goods.

Nothing in these Terms of Service excludes or limits liability that cannot be excluded or limited under applicable law, including your Non-Excludable Rights.

20. Indemnification

To the extent permitted by law, you agree to indemnify Australian Meat Emporium, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against any losses, damages, liabilities or claims, including reasonable legal costs, payable to a third party, to the extent caused by: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your breach of any law or the rights of a third party; or (3) your misuse of the Services. Your liability under this section is reduced to the extent that the loss was caused or contributed to by our own negligence or breach.

21. Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will be read down to the extent necessary to make it enforceable, or otherwise severed, and this will not affect the validity and enforceability of the remaining provisions.

22. Waiver; entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not waive that right or provision. These Terms of Service and any policies posted by us on the Services make up the entire agreement between you and us about your use of the Services, and replace any prior versions of these Terms of Service.

23. Assignment

You may not transfer or assign your rights or obligations under these Terms of Service without our prior written consent. We may transfer or assign our rights and obligations under these Terms of Service, and we will notify you where the transfer is likely to affect your rights.

24. Governing law

These Terms of Service are governed by the laws of New South Wales, Australia. You and Australian Meat Emporium submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts that may hear appeals from them. Nothing in this section limits any rights you may have to bring a claim under the laws of the state or territory where you live, or to rely on mandatory laws that apply to you.

25. Translations

These Terms of Service may be available in languages other than English. If there is any inconsistency between the English version and another language version, the most current English version applies.

26. Headings

The headings in these Terms of Service are for convenience only and do not affect their interpretation.

27. Electronic communications

By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, SMS, in-account notice or posting on the Services. These may relate to your orders, deliveries, refunds, account, these Terms of Service or other Services-related matters. You are responsible for keeping your contact details up to date. Marketing communications are only sent where you have agreed to receive them, and you can unsubscribe at any time.

28. Changes to these Terms of Service

You can review the current version of these Terms of Service at any time on this page. We may update, change or replace any part of these Terms of Service by posting the changes on our website. We will notify you of any material changes in accordance with applicable law, and changes take effect on the date specified in the notice. Changes do not apply to orders already accepted before the change takes effect. Your continued use of the Services after a change takes effect means you accept the updated Terms of Service.

29. Contact information

Questions about these Terms of Service can be sent to us at:

Australian Meat Emporium 29-31 O'Riordan St, Alexandria NSW 2015 Phone: (02) 9690 0979 (Monday to Friday, 8:30am to 4:30pm) Email: info@meatemporium.com.au