General
Is your meat Halal?
Is your meat Halal?
We stock a range of meat from our producers that is Halal certified.
Our online Halal range is available here: Halal beef collection
We try to produce as much raw material as possible on site, which means we operate in a mixed environment that includes pork. Whilst all meat categories are separated (e.g. beef and pork), once Halal certified meat is cut into items such as steaks, it is no longer considered “certified”.
All of our lamb, Wagyu, Angus, Our Farm, and grass-fed beef is Halal slaughtered; however, it is cut and prepared in our production area and therefore cannot be sold as Halal certified.
Our tallow is Halal.
Please ask our friendly floor staff or butchers in-store, or get in contact with us at info@meatemporium.com.au.
The meat had a strange smell when it came out of the vacuum-sealed bag. Why?
The meat had a strange smell when it came out of the vacuum-sealed bag. Why?
The meat in the package has been deprived of oxygen since it was sealed, so as you open the bag the gas will be released. Give it a few minutes to air out on the counter and take another whiff. It should smell different from your average meat (that’s a good thing!). It should never smell sour or feel slimy – if it does, let us know. It’s a sign that something’s wrong.
Where does your meat come from?
Where does your meat come from?
We source our meat from Australia's best meat producers and wholesalers. To find out more about the origins of a piece of meat on the floor, ask one of our friendly floor staff and they will happily tell you all about it!
We also source a large majority of beef from our family farm, which is at the base of the Snowy Mountains in the Upper Murray region of NSW. Our cattle are prime Black Angus and Wagyu Cross, which are grass-fed, single-origin and antibiotic-free. Look out for the products in-store with the Our Farm sticker on them!
What difference does ageing meat make?
What difference does ageing meat make?
Aged beef just tastes better. Supermarket beef is very rarely aged, and the very best beef usually is. Beef has a natural tenderising enzyme in its muscle fibres. That enzyme works for up to 8 days. Meanwhile, as the meat continues to age, it evaporates water from the muscle, which keeps the flavour concentrated.
Here at the Australian Meat Emporium we both wet age and dry age our beef products. When you come in store you will see our hanging meats, which are in the process of dry-ageing. We dry-age our meat for a minimum of 25 days and sometimes it can be aged as much as 40 days. This creates a unique and concentrated flavour which makes it the perfect special treat!
Do you have 100% grass-fed beef?
Do you have 100% grass-fed beef?
Yes! All the Our Farm products that we have at our shop are 100% grass-fed.
Do you provide wholesale pricing?
Do you provide wholesale pricing?
Typically no. We pride ourselves on providing high-quality meat at the lowest prices, and our produce is already extremely competitively priced.
If you are looking to purchase a very large amount, please get in touch with us at info@meatemporium.com.au.
How long can meat last in the refrigerator?
How long can meat last in the refrigerator?
On average you should consume or freeze your (vacuum-sealed) product within 7 days of its arrival.
- Poultry needs to be consumed or frozen as soon as possible, or within 4 days.
- Pork should be consumed or frozen within 5 days of delivery.
- Lamb should be eaten or frozen within 7 days of delivery.
- Beef is unique. Whole beef should be eaten or frozen within 10 days of delivery. That being said, beef can last longer – as long as the meat doesn’t smell sour or feel slimy, you are good to go.
Delivery
What are your delivery fees?
What are your delivery fees?
- Sydney Metropolitan orders under $220: $25
- Regional NSW orders under $220: $25
- Canberra & Southern NSW orders under $220: $30
- All orders of $220 and over: FREE delivery
- Minimum order for delivery: $70
- Click & Collect: free
Delivery fees are based on your order total at checkout. As meat is priced at its maximum weight and adjusted after packing, any weight-based refund does not change the delivery fee charged.
See our Delivery Policy for full details.
When can I order specials for delivery?
When can I order specials for delivery?
Weekend Specials are available online from Wednesday evening 7pm until Friday morning 7am, for Friday and Saturday delivery in Sydney Metro and NSW Regional areas.
Early Bird Specials are available online from Sunday evening 7pm until Wednesday morning 7am, for Tuesday to Thursday delivery in Sydney Metro and NSW Regional areas.
Please use our postcode validator on the cart page to see available days. Delivery to regional areas is dependent on your area. For most regional locations, Early Bird Specials are not available for delivery due to restrictions on our courier's timetable.
Where do you deliver to?
Where do you deliver to?
We deliver to the Sydney Metropolitan area, Blue Mountains, Central Coast, Newcastle, Wollongong, Southern Highlands, South Coast NSW and Canberra.
To find out if we deliver to your location, use the postcode checker on the cart page.
What days do you deliver, and what is the order cut-off?
What days do you deliver, and what is the order cut-off?
Order cut-off: order by 6am the day before your delivery day.
- Sydney: Tuesday, Wednesday, Thursday, Friday, Saturday
- Sydney Regional: Wednesday, Friday, Saturday
- Blue Mountains: Wednesday
- Canberra: Wednesday, Friday
- Central Coast & Wollongong: Friday, Saturday
- South Coast & Southern Highlands: Thursday, Saturday
- North & South Regional: Saturday
Enter your postcode in the checker on the cart page to see the delivery days available for your address.
When will my order arrive?
When will my order arrive?
All orders are delivered anytime between 6am and 8pm on your chosen delivery day.
You will receive a text message to the phone number you placed the order with. This text includes a live tracking link so you can track your order within 2 hours of delivery. The text message will come from 0409 930 388.
We use a third party for our delivery service, so we don't control the delivery time on the day. Orders are delivered on a predefined route.
Do you offer Click & Collect?
Do you offer Click & Collect?
Yes, we do! Orders can be collected in-store 24 hours after you place your order online. There is no charge for Click & Collect.
To collect your order, please see one of our friendly staff members in-store and quote the order number from your order confirmation email.
How long will my order stay chilled?
How long will my order stay chilled?
Orders are packed in chilled packaging and delivered in a refrigerated van. Once delivered, your order will stay chilled for up to 8 hours.
Do I need to be home to accept my order?
Do I need to be home to accept my order?
No. Please leave detailed instructions when placing your order so we can leave your delivery in a secure place in the event you’re not home.
Do you deliver to apartment buildings?
Do you deliver to apartment buildings?
Yes, we deliver to apartments – please leave detailed instructions on where to leave your box. If there are no instructions, your box will be placed in the foyer of your building or on the front doorstep (depending on building access). Please ensure there is easy access to the front door.
Can I change my order?
Can I change my order?
We will do our best to change your order; however, if we've already packed and fulfilled it, this will not be possible. Please call the store ASAP on 9690 0979 (Mon–Fri) if you need any changes.
For all other enquiries, get in touch with us at info@meatemporium.com.au.
Is there a minimum order?
Is there a minimum order?
The minimum order is $70. Delivery fees apply.