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Refund & Returns Policy

At the Australian Meat Emporium, we strive to provide great quality meat. We ask that you carefully select your meat products as we do not refund once the product has been purchased. We will only issue a replacement of your item for the following reasons:

  • There is clear problem with the item that would have stopped you from buying it originally;
  • Is unsafe;
  • Is significantly different from the description

Instore Purchases:

Please return the product with its original packaging and proof of purchase within 7 days and we will issue a replacement.

Please note we do not accept returns for poorly kept items. As meat is a perishable product, significant changes in temperature can cause a significant degradation of product quality. We provide free ice at the exit for post-shopping transit.

Online Order Purchases:

Please contact our Customer service team on 02 9690 0979 or within 48 hours of receiving your order in regards to refunds and replacements. 

Please note that to be eligible for a replacement you must be able to show the original packaging and photos of the product.