Online Order FAQ's
What areas do you deliver to?
We deliver to the Sydney Metropolitan, Blue Mountains, Central Coast, Newcastle, Wollongong, Southern Highlands, South Coast NSW and Canberra,
Do you charge a delivery fee?
Orders under $150 - $15 delivery fee
Orders between $150 and $300 - $8 delivery fee
Orders over $300 - FREE
All Regional Areas:
Flat $18 delivery fee
Do you offer Click & Collect?
Yes, we do. Orders can be collected in store, 24 hours after you place your order online.
There is no charge for Click & Collect.
When will my order arrive?
All orders are delivered anytime between 8am-6pm on your chosen delivery day. As we use a 3rd party service for couriering, we do not have control over order timing for the day.
What are the delivery days for each area?
SYDNEY METROPOLITAN - Place your order by 8am Monday-Friday for next day delivery. Friday orders placed after 8am and Saturday orders placed before 8am will be delivered on Tuesday.
Updated Regional Delivery Days Coming Soon.
Are there areas you don't deliver to?
Unfortunately, we are unable to service some remote suburbs within regional postcodes. Our postcode validator on our checkout page is based on post codes and not suburbs.
Alternatively you can use our post code and suburb searcher available soon.
How long will my order stay chilled?
Orders are packed in chilled packaging and delivered in a refrigerated van. Once delivered, your order will stay chilled for up to 12 hours.
Do I need to be home to accept my order?
No, please leave detailed instructions when placing your order so we can leave your delivery in a secure place in the event you’re not home to accept your order.
Do you deliver to apartment buildings?
We deliver to apartments, however, please leave detailed instructions on where to leave your box. If there are no instructions, your box will be placed in the foyer of your building or on the front door step (Depending on building access). Please ensure there is easy access to the front door.
Can I change my order?
We will do our best to change your order, however if we've already packed and fulfilled your order this will not be possible. Please call the store ASAP if you want any changes on 9690 0979 (Mon-Fri).
For all other enquiries, get in touch with us at firstname.lastname@example.org
Is there a minimum order?
Minimum order is $69. Shipping fees apply.