Online Order FAQ's
What areas do you deliver to?
We deliver to the Sydney Metropolitan, Blue Mountains, Central Coast, Newcastle, Wollongong, Southern Highlands, South Coast NSW and Canberra,
Do you charge a delivery fee?
Orders $150 and over- $8 delivery fee
Orders $150 or under- $15 delivery fee
Central Coast, Wollongong, Southern Highlands & Blue Mountains:
Flat $20 delivery fee
Flat $25 delivery fee
South Coast & Canberra:
Flat $30 delivery fee
Do you offer Click & Collect?
Yes, we do. Orders can be collected from the butchers bench 24 hours after you place your order online.
There is no charge for Click & Collect.
When will my order arrive?
All orders are delivered anytime between 6am-6pm on your chosen delivery day. As we use a 3rd party service for couriering, we do not have control over order timing for the day.
What are the delivery days for each area?
SYDNEY METROPOLITAN - Place your order by 8am Monday-Friday for next day delivery. Friday orders placed after 8am and Saturday orders placed before 8am will be delivered on Tuesday. All orders placed on Sunday will be delivered on Tuesday.
CENTRAL COAST, BLUE MOUNTAINS & SOUTH COAST NSW - Place your order by Tuesday 8am for Thursday delivery.
WOLLONGONG - Place your order by Monday 8am for Wednesday delivery. Orders placed before Wednesday 8am will be delivered on Friday.
WOOLONGONG & SOUTHERN HIGHLANDS - Place your order by Monday 8am for Wednesday delivery. Orders placed before Wednesday 8am will be delivered on Friday. All orders are delivered anytime between 6am-6pm.
NEWCASTLE - Orders placed before Wednesday 8am will be delivered on Friday.
CANBERRA - Place your order by Monday 8am for Wednesday delivery. Orders placed before Wednesday 8am will be delivered on Friday. All orders are delivered anytime between 6am-6pm.
Are there areas you don't deliver to?
Unfortunately, we are unable to service some remote suburbs within regional postcodes. Our postcode validator on our checkout page is based on post codes and not suburbs.
The suburbs below cannot be serviced. If your suburb is not listed and is available for delivery in the post code validator we can deliver to you!
|Central Coast||2083, 2250, 2258, 2259||Dangar Island, Hawkesbury River, Parsley Bay, Peat Island, Holgate, Lower Mangrove, Mangrove Creek, Mangrove Creek Dam, Mangrove Mountain,
Popran, Somersby Falls,
Upper Mangrove, Hidden Valley, Ourimbah, Palm Grove, Cedar Brush Creek,
Dooralong, Durren Durren, Little Jilliby, Ravensdale, Wyong,
Wyong Creek, Wyong North, Yarramalong,
|South Coast||2535, 2540, 2541||Minnamurra Falls, Saddleback Mountain, Bellawongarah,
Broughton, Broughton Vale,
Bundewallah, Wattamolla, Woodhill, Bamarang, Burrier, Tapitallee, Yalwal, Yerriyong Vale, Wogamia,
|Southern Highlands||2576, 2577, 2579,||High Range, Mandemar, Mount Flora, Wanganderry, East Kangaloon, Eridge Park, Glenquarry, Kangaloon, Carrington Falls, Avoca, Barren Grounds, Barrengarry, Beaumont, Belanglo Forest, Belmore Falls, Bendeela, Bong Bong, Budderoo, Budgong, Bullio, Bunnygalore, Burrawang, Calwalla, Canyonleigh, Coowong, Fitzroy Falls, Hampden Bridge, Horse Flat, Joadja, Joadja North, Kangaroo Valley, Long Flat, Macquarie Pass, Marbri, Medway, Millview, Mount Murray, Myra Vale, Paddys River, Robertson, St Anthonys, Tallowa Dam, Upper Kangaroo River, Wildes Meadow, Yarrunga, Ascott Park,|
|Blue Mountains||2754, 2756, 2758, 2773||The Terraces, Cattai, Cattai North, Colo, Colo Heights, Glossodia, Glossodia Park, Gronos Point, Leets Vale, Lower Portland, Maroota, Mcgraths Hill, Mellong, Mile Ridge, Mitchell Park, Parsons Forest, Riverside Oaks, Sackville, Sackville North, South Maroota, The New Yard, Upper Colo, Cattai National Park, Hawkerbury Hospital, Woodlands Industrial, Berambing, Bilpin, Bilpin East, Bilpin West, Blaxlands Ridge, Comleroy, Mount Tomah, Mountain Lagoon, Warawaralong, Bilpin Resort, Comleroy Road, Life Adventure Site, Tunnel View Lookout|
How long will my order stay chilled?
Orders are packed in chilled packaging and delivered in a refrigerated van. Once delivered, your order will stay chilled for up to 12 hours.
Do I need to be home to accept my order?
No, please leave detailed instructions when placing your order so we can leave your delivery in a secure place in the event you’re not home to accept your order.
Do you deliver to apartment buildings?
We deliver to apartments, however, please leave detailed instructions on where to leave your box. If there are no instructions, your box will be placed in the foyer of your building or on the front door step (Depending on building access). Please ensure there is easy access to the front door.
Can I change my order?
We will do our best to change your order, however if we've already packed and fulfilled your order this will not be possible. Please call the store ASAP if you want any changes on 9690 0979 (Mon-Fri).
For all other enquiries, get in touch with us at email@example.com
Is there a minimum order?
Minimum order is $69. Shipping fees apply.